Embedded Files
Click on each thumbnail or title link to view the details.
Click on each thumbnail or title link to view the details.
Description:
This Facilitator's Guide provides specific details for the course Instructor and the Producer. Links are provided to the various engagement tools, as well as the option to add other specific information to support the success of the training.
Take-Aways: Adult learning principles are intentional with the variety of meaningful engagement activities, scenario based applications, and assessments that align with company mission.
Tools Used: Microsoft PowerPoint, Canva, Google Docs, YouTube, Chat GPT, and Pexels
Description:
This slide deck contains a sequential training on the soft skills necessary for Teamwork to be successful in a corporate setting. The training includes a variety of engagement tools: Polls, Word Clouds, video clips, scenario based problem solving, application of a uniquely designed de-escalation framework with practice in groups, and discussion of various solutions to handle challenging customer interactions.
Description:
This Job Aid was created in Canva to assist employees that work at Community Connections as a reference to use when working with challenging customers. By following the simple to follow steps, employees can effectively resolve most customer situations.
Description:
This training was designed to support a corporate organization that has employees who are struggling to work as a team to collaborate effectively, be accountable to others and self, and manage conflicts constructively. By providing this soft skill training, the goal is to increase the client base by 10%. The training will allow the team to work cohesively towards the goal for the client, producing the expected results.
Description:
This Facilitator's Guide provides specific details for the course Instructor and the Producer. Links are provided to the various engagement tools, as well as the option to add other specific information to support the success of the training.
Take-Aways: Determining the timing of engagement activities remains flexible when facilitating in response to the audience needs. It was fun writing scenarios for participants to work with so that they would need to collaborate and engage in discussion.
Tools Used: Microsoft PowerPoint, Canva, Google Docs, YouTube, and Pexels
Description:
This slide deck contains a sequential training on the soft skills necessary for Teamwork to be successful in a corporate setting. The training includes a variety of engagement tools: Polls, Videos, Scenario based problem solving, Creation of a product within a small group, Word Clouds, Chat features, and more.
Page updated
Google Sites
Report abuse